Returns and Cancellation Policy
At Corv-Enza Enterprises, we aim to provide quality products and a smooth customer experience. This Returns and Cancellation Policy explains the conditions under which returns, exchanges, and order cancellations may be accepted.
Order Cancellation
Orders may be cancelled before processing or production begins. Once production has started for customized or personalized items, cancellations may no longer be possible.
Customized Products
Products that have been personalized, engraved, printed, embroidered, or otherwise customized according to customer specifications are generally not eligible for return or exchange unless they arrive damaged or contain an error caused by Corv-Enza Enterprises.
Returns
Customers should inspect their orders upon delivery. If an item arrives damaged, defective, or different from the order placed, customers should notify us within 48 hours of receiving the order.
Returned products should:
- Be unused and in their original condition.
- Include original packaging where applicable.
- Be returned within the agreed return period after approval.
Refunds
Approved refunds will be processed using the original payment method where applicable. Processing times may vary depending on the payment provider.
Exchanges
Where appropriate, eligible products may be exchanged for the same item or another product of equal value, subject to availability.
Non-Returnable Items
The following items are generally not eligible for return:
- Personalized gifts.
- Custom branded products.
- Products made to customer specifications.
- Items damaged through misuse after delivery.
Contact Us
For return or cancellation enquiries, please contact:
Corv-Enza Enterprises
49, Akinwunmi Street, Sabo, Lagos, Nigeria
Phone: 08061825081
Email: zane@thecorvenza.com